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Innotas Customer Success Stories

 

"For the first time, we received five years worth of funding for key strategic projects."CIO

Largest University for Medicine and Dentistry Implements Innotas IT Governance

Organization

The largest University for Medicine & Dentistry in the nation, with 4 main campuses, 8 schools and 185 acres.

Business Challenge

Visibility, Standardization, Decisions

  • No visibility into effort spent on operations maintaining the business versus new initiatives and growing the business. This made decision-making extremely difficult. The lack of information caused a serious problem for management. "The CIO didn't have a handle on the workload of projects and day-to-day duties. It was impossible to make informed decisions about how to prioritize work and where to spend money."
  • No centralized systems in place to catalogue and prioritize projects. As the PMO stated, "No one knew how many projects we had going at any given point in time."
  • No standardization around the IT project process. "There was no methodology in place, and we used Innotas as a catalyst to establish a standard way to propose, define, and manage projects."

Solution

On-demand IT Governance from Innotas

  • Software as a Service (SaaS) was a must. It doesn't require installation of yet another software application. "There were so many other projects under way…we couldn't handle the distraction of another major implementation."
  • Adoption was critical. "We wanted something that was easy to use so that our end users and stakeholders would be able to learn it quickly and actually use it."
  • Easy and fast to configure. "We made on-the-fly configuration settings. It took just two FTEs and the assigned Innotas customer success manager to configure and refine the reporting capability."
  • Fixed price was priceless. This was the first time that anyone on the team had implemented any type of IT Governance system, so the fixed price with unlimited expert service was essential to achieve goals.

Results and Benefits

Funding, Visibility and Better Communication

  • Why? "For the first time, we received five years worth of funding for key strategic projects."
  • Executive dashboards provide management with visibility into staff time tracking in both projects to grow the business and non-project activities that maintain the business. "Using the data we collect, we are now changing how we manage our time as a whole so we can spend more on actual project work."
  • The Internal Audit Group now has access to all the data they need and they see what they want, when they want, and how they want it.
  • Everyone has access to the same information, so business and IT leaders are able to communicate with a common language in a pragmatic, value-based way.